Highline Messaging Terms, Privacy Policy, and Terms of Service

1. Program Description

Highline operates a mixed program that may include two categories of messages:

Transactional and informational messages. Examples include tournament registration confirmations, court and schedule assignments, waitlist and bracket updates, class and clinic reminders, payment receipts, refund notices, and account or security notices. These relate directly to a transaction or relationship you have with us.

Promotional and marketing messages. Examples include tournament announcements, membership offers, league signups, and other promotions. We send these only to recipients who have separately provided express written consent to receive marketing texts.

You may consent to one category without consenting to the other. We track these consents separately.

2. Consent

By submitting your mobile number through a Highline signup form, checkout flow, account setting, or keyword opt-in, you agree to receive the category or categories of messages you selected. For marketing messages, your consent is express written consent under the TCPA.

Consent is not a condition of purchase. You can register for and use Highline services without agreeing to receive marketing texts.

3. Message Frequency

Message frequency varies based on your activity, registrations, and the events you follow. You may receive recurring messages.

4. Message and Data Rates

Message and data rates may apply, depending on your mobile carrier and plan. Highline is not responsible for carrier charges. Carriers are not liable for delayed or undelivered messages.

5. Opting Out (Revoking Consent)

You can revoke your consent at any time. Reply STOP (or QUIT, END, CANCEL, or UNSUBSCRIBE) to any message to stop receiving that category of texts. After you opt out, we will send a single confirmation message acknowledging your request, and then we will stop sending messages of that type unless you opt back in.

You may also opt out by emailing info@playhighline.com. We honor opt-out requests received through any reasonable means. We process opt-outs promptly and no later than ten business days after receipt.

Opting out of one category (for example, marketing) does not necessarily stop the other category (for example, transactional account notices) unless you request to stop all messages.

6. Help

For help, reply HELP to any message or contact us:

• Email: info@playhighline.com
• Phone: 4242889259
• Website: www.playhighline.com

7. Carriers and Privacy of Mobile Data

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors that support our services, such as our SMS delivery provider, is permitted solely to operate the Program. Text messaging originator opt-in data and consent are never shared with any third parties for their own marketing.

We use trusted service providers to deliver messages and operate our platform. These providers are contractually bound to use your information only to provide services to Highline and to comply with applicable law.

8. Supported Carriers and Eligibility

The Program may not be compatible with all carriers or devices. You must be the account holder or authorized user of the mobile number you provide, and you must be at least 18 years old or have permission from the account holder.

9. Changes

We may update these Messaging Terms. Material changes will be posted on this page with an updated effective date.

1. Information We Collect

Information you provide. Name, email address, mobile phone number, mailing address, date of birth or age where relevant to eligibility, emergency contact details, skill rating, team and partner information, and account credentials.

Payment information. When you make a purchase, payment card details are collected and processed by our payment processor. Highline does not store full payment card numbers.

Messaging and communications data. Your SMS and email consent status, consent timestamps, opt-out status, and the content of communications you send to us.

Automatically collected information. Device and browser type, IP address, pages viewed, referring pages, and similar usage data collected through cookies and analytics tools.

2. How We Use Your Information

We use your information to:

• Create and manage your account
• Process registrations, payments, and refunds
• Operate tournaments, leagues, classes, and memberships
• Send transactional messages such as confirmations, schedules, and account notices
• Send marketing messages where you have consented
• Provide customer support
• Improve and secure our Site and services
• Comply with legal obligations

3. How We Share Your Information

We share information only as needed to operate our services:

Service providers. We work with vendors that provide hosting, database, authentication, payment processing, email delivery, SMS delivery, and marketing automation. These providers process your information on our behalf under contracts that restrict their use of it.

Legal and safety. We may disclose information to comply with law, enforce our terms, or protect the rights, safety, and property of Highline, our users, or others.

Business transfers. If Highline is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We do not sell your personal information for money, and we do not share your name, email address, mobile phone number, or SMS opt-in data with advertising partners. Our use of the advertising tools described in section 4 may count as "sharing" under California law. You can opt out as described in section 7.

4. Cookies and Analytics

We use cookies and similar technologies to operate the Site, remember your preferences, and understand how the Site is used. You can control cookies through your browser settings. Some features may not function properly if cookies are disabled.

Advertising tools. We use the Meta pixel, provided by Meta Platforms, Inc., to measure our ads on Facebook and Instagram. When you visit the Site, view a tournament, or complete a registration or class checkout, the pixel sends Meta the page address, the tournament or class identifier, the amount paid, and information your browser provides, such as your IP address, device and browser type, and Meta cookies. We never send Meta your name, email address, phone number, or SMS consent status. Meta may combine this information with a Meta account you hold and use it under its own terms. We also use Google Ads conversion measurement, which works in a similar way, and Microsoft Clarity, which records how pages are used (clicks, scrolling and page views) so we can improve the Site.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements. We retain SMS consent and opt-out records as required for compliance.

7. Your Privacy Rights

Depending on where you live, you may have rights to access, correct, delete, or obtain a copy of your personal information, and to opt out of certain processing.

California residents. Under the California Consumer Privacy Act as amended by the California Privacy Rights Act, you may request access to or deletion of your personal information, request correction of inaccurate information, and opt out of the sale or sharing of personal information. Highline does not sell personal information for money, but our use of the Meta pixel, Google Ads and Microsoft Clarity may be a "sharing" of personal information for cross-context behavioral advertising. To exercise these rights, contact us using the details below. We will not discriminate against you for exercising your rights.

To exercise any privacy right, email info@playhighline.com. We may need to verify your identity before fulfilling your request.

8. Children's Privacy

Our services are intended for users who are at least 18, or for minors registered and supervised by a parent or guardian. We do not knowingly collect personal information from children under 13 without verifiable parental consent. If you believe a child has provided us information improperly, contact us so we can address it.

9. Third-Party Links

Our Site may link to third-party websites and services. We are not responsible for the privacy practices of those third parties, and this Privacy Policy does not apply to them.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with a revised effective date. Your continued use of the Site after changes take effect constitutes acceptance of the updated policy.

11. Contact Us

1. Eligibility and Age

You must be at least 18 years old to create an account and use the Services on your own. Minors may participate in events only when registered and supervised by a parent or legal guardian, who accepts these Terms (including the assumption of risk in section 6) on the minor's behalf.

2. Your Account

You are responsible for the accuracy of the information on your account, for keeping your login credentials secure, and for all activity that occurs under your account. Notify us promptly at info@playhighline.com if you believe your account has been accessed without your authorization. We may suspend or deactivate accounts that provide false information or are used in violation of these Terms.

3. Registrations and Payments

An event registration is complete when it is confirmed by Highline, normally when your payment is finalized, or when a tournament director confirms a registration paid by other arrangements. If a tournament reaches capacity before your payment is finalized, your registration will not be accepted and your payment will be refunded; for other event types, contact us if you believe you were charged for a spot you did not receive. Payments are processed by our payment processor, Stripe; Highline does not store full payment card numbers. Prices, entry fees, event formats, schedules, and capacity are set per event and may change before registration closes. Registering a team on behalf of teammates means you confirm your teammates agree to these Terms.

4. Refunds, Withdrawals, and Cancellations

Withdrawing from a tournament. Unless the tournament listing states otherwise, a team that withdraws or is removed at least 48 hours before the tournament's start time is eligible for a full refund of its entry fee. After that cutoff, any refund is partial (50% of the amount paid unless the tournament states otherwise). As a tournament approaches its start time, withdrawing through the Site may no longer be available, and once a tournament is underway refunds are at the organizer's discretion. Refund amounts are calculated under the policy configured for the tournament at the time the refund is issued. For leagues, classes, and other events, refunds for withdrawals are handled by Highline or the organizer on request; contact us at info@playhighline.com.

Cancellations by Highline. If Highline or an event organizer cancels an event, paid registrations that are still active at the time of cancellation are refunded in full. Teams that withdrew or were removed before the cancellation remain settled under the withdrawal policy above.

How refunds are issued. Refunds for card payments are issued through Stripe to your original payment method and may take several business days to appear. Registrations paid with a tournament credit are refunded by restoring the credit, which keeps its original expiration date. Payments made outside the Site (for example, cash arrangements with an organizer) are settled directly with the organizer.

5. Memberships and Class Packs

Memberships are one-time purchases for the term described at checkout (for example, annual). They do not renew automatically. Membership benefits, such as member pricing or event perks, are as described at the time of purchase and may be adjusted for future membership terms. Class packs grant a number of class credits as described at purchase. A credit is used when you redeem it for a class. Memberships and class credits are personal to your account and are not transferable.

6. Assumption of Risk and Waiver

Volleyball and related athletic activities are physically demanding and carry inherent risks, including the risk of serious bodily injury. By participating in any Highline event, class, or activity, you voluntarily assume all risks associated with participation, whether arising from the activity itself, the venue and playing surface, weather, equipment, or the actions of other participants and spectators.

To the fullest extent permitted by law, you release and agree not to sue Highline, its owners, employees, contractors, tournament directors, referees, and venue partners for any injury, loss, or damage arising out of your participation, except where caused by gross negligence or willful misconduct. You confirm that you are physically fit to participate and have not been advised otherwise by a medical professional. An event may additionally require a signed waiver before you play.

7. Code of Conduct

We expect good sportsmanship. You agree not to engage in violence, threats, harassment, or discrimination at any event or on the Site; not to cheat, manipulate scores or rankings, or misrepresent your identity or skill level; and to follow the rules of each event and the reasonable instructions of event staff and referees. Violations may result in removal from an event without refund, forfeiture of results, or account deactivation.

8. Intellectual Property and Media

The Site, including its design, logos, text, and software, is owned by Highline or its licensors and is protected by intellectual property laws. You may not copy, modify, or redistribute it except as allowed by these Terms. Highline events are public: photos and video may be taken at events and used by Highline to promote the Services. If you do not want a specific image of you used, contact us at info@playhighline.com and we will make reasonable efforts to accommodate your request.

9. Termination

You may stop using the Services or ask us to deactivate your account at any time by emailing info@playhighline.com. We may suspend or terminate your access to the Services if you violate these Terms, with refunds for affected paid registrations handled under section 4. Sections of these Terms that by their nature should survive termination (including sections 6, 10, and 11) survive.

10. Disclaimers

The Services are provided "as is" and "as available." To the fullest extent permitted by law, Highline disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee that the Site will be uninterrupted or error-free, that schedules, brackets, rankings, or scores will be free of mistakes, or that any event will take place as originally scheduled.

11. Limitation of Liability

To the fullest extent permitted by law, Highline will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or data, arising out of or related to the Services. Highline's total liability for any claim arising out of the Services will not exceed the greater of $100 or the amount you paid to Highline for the event or purchase giving rise to the claim. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.

12. Governing Law

These Terms are governed by the laws of the State of California, without regard to its conflict of laws rules. Any dispute arising out of these Terms or the Services will be resolved in the state or federal courts located in Los Angeles County, California, and you consent to their jurisdiction.

13. Changes to These Terms

We may update these Terms from time to time. Material changes will be posted on this page with a revised effective date. Your continued use of the Services after changes take effect constitutes acceptance of the updated Terms.

14. Contact Us