Highline Messaging Terms and Privacy Policy

1. Program Description

Highline operates a mixed program that may include two categories of messages:

Transactional and informational messages. Examples include tournament registration confirmations, court and schedule assignments, waitlist and bracket updates, class and clinic reminders, payment receipts, refund notices, and account or security notices. These relate directly to a transaction or relationship you have with us.

Promotional and marketing messages. Examples include tournament announcements, membership offers, league signups, and other promotions. We send these only to recipients who have separately provided express written consent to receive marketing texts.

You may consent to one category without consenting to the other. We track these consents separately.

2. Consent

By submitting your mobile number through a Highline signup form, checkout flow, account setting, or keyword opt-in, you agree to receive the category or categories of messages you selected. For marketing messages, your consent is express written consent under the TCPA.

Consent is not a condition of purchase. You can register for and use Highline services without agreeing to receive marketing texts.

3. Message Frequency

Message frequency varies based on your activity, registrations, and the events you follow. You may receive recurring messages.

4. Message and Data Rates

Message and data rates may apply, depending on your mobile carrier and plan. Highline is not responsible for carrier charges. Carriers are not liable for delayed or undelivered messages.

5. Opting Out (Revoking Consent)

You can revoke your consent at any time. Reply STOP (or QUIT, END, CANCEL, or UNSUBSCRIBE) to any message to stop receiving that category of texts. After you opt out, we will send a single confirmation message acknowledging your request, and then we will stop sending messages of that type unless you opt back in.

You may also opt out by emailing info@playhighline.com. We honor opt-out requests received through any reasonable means. We process opt-outs promptly and no later than ten business days after receipt.

Opting out of one category (for example, marketing) does not necessarily stop the other category (for example, transactional account notices) unless you request to stop all messages.

6. Help

For help, reply HELP to any message or contact us:

• Email: info@playhighline.com
• Phone: 4242889259
• Website: www.playhighline.com

7. Carriers and Privacy of Mobile Data

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors that support our services, such as our SMS delivery provider, is permitted solely to operate the Program. Text messaging originator opt-in data and consent are never shared with any third parties for their own marketing.

We use trusted service providers to deliver messages and operate our platform. These providers are contractually bound to use your information only to provide services to Highline and to comply with applicable law.

8. Supported Carriers and Eligibility

The Program may not be compatible with all carriers or devices. You must be the account holder or authorized user of the mobile number you provide, and you must be at least 18 years old or have permission from the account holder.

9. Changes

We may update these Messaging Terms. Material changes will be posted on this page with an updated effective date.

1. Information We Collect

Information you provide. Name, email address, mobile phone number, mailing address, date of birth or age where relevant to eligibility, emergency contact details, skill rating, team and partner information, and account credentials.

Payment information. When you make a purchase, payment card details are collected and processed by our payment processor. Highline does not store full payment card numbers.

Messaging and communications data. Your SMS and email consent status, consent timestamps, opt-out status, and the content of communications you send to us.

Automatically collected information. Device and browser type, IP address, pages viewed, referring pages, and similar usage data collected through cookies and analytics tools.

2. How We Use Your Information

We use your information to:

• Create and manage your account
• Process registrations, payments, and refunds
• Operate tournaments, leagues, classes, and memberships
• Send transactional messages such as confirmations, schedules, and account notices
• Send marketing messages where you have consented
• Provide customer support
• Improve and secure our Site and services
• Comply with legal obligations

3. How We Share Your Information

We share information only as needed to operate our services:

Service providers. We work with vendors that provide hosting, database, authentication, payment processing, email delivery, SMS delivery, and marketing automation. These providers process your information on our behalf under contracts that restrict their use of it.

Legal and safety. We may disclose information to comply with law, enforce our terms, or protect the rights, safety, and property of Highline, our users, or others.

Business transfers. If Highline is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We do not sell your personal information, and we do not share your mobile phone number or SMS opt-in data with third parties for their own marketing.

4. Cookies and Analytics

We use cookies and similar technologies to operate the Site, remember your preferences, and understand how the Site is used. You can control cookies through your browser settings. Some features may not function properly if cookies are disabled.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements. We retain SMS consent and opt-out records as required for compliance.

7. Your Privacy Rights

Depending on where you live, you may have rights to access, correct, delete, or obtain a copy of your personal information, and to opt out of certain processing.

California residents. Under the California Consumer Privacy Act as amended by the California Privacy Rights Act, you may request access to or deletion of your personal information, request correction of inaccurate information, and opt out of the sale or sharing of personal information. Highline does not sell personal information. To exercise these rights, contact us using the details below. We will not discriminate against you for exercising your rights.

To exercise any privacy right, email info@playhighline.com. We may need to verify your identity before fulfilling your request.

8. Children's Privacy

Our services are intended for users who are at least 18, or for minors registered and supervised by a parent or guardian. We do not knowingly collect personal information from children under 13 without verifiable parental consent. If you believe a child has provided us information improperly, contact us so we can address it.

9. Third-Party Links

Our Site may link to third-party websites and services. We are not responsible for the privacy practices of those third parties, and this Privacy Policy does not apply to them.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with a revised effective date. Your continued use of the Site after changes take effect constitutes acceptance of the updated policy.

11. Contact Us